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Service quality and customer satisfaction thesis

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(DOC) THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION | Getu Gebre - rentalmobildisurabaya.info

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THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION

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Although they are interrelated concepts, there is a difference between service quality and customer satisfaction. Assume that there is a small fast-food store in a local area. The store provides a basic quality of burgers and fries on a take-away basis only, but at very reasonable prices. The store is generally clean, but not overly attractive, and tends to serve its meals with a minute turnaround. This type of store tends to appeal to local residents who are attracted to its convenience and price value.
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