Forget the all-nighters and find some writing inspiration with our free essay samples on any topic. It's time for you to nail your grades! Given the hotels stated employee preferences, what recruiting sources would you suggest they use, and why? The hotel fronts three criteria for the ideal employee. First, they prefer employees who put the customer first. That is, the customer, rather than the employee or the hotel itself, should receive priority.
Hotel Paris Lisa Cruz
Human Resources in the Hotel Paris Essay Example | Topics and Well Written Essays - words
Juli 17, Case Review :. Because salaries were historically barely competitive, supervisiors tended to award merit got only about the same raises as did those who performed poorly. Similarly, there was no bonus or incentive plan or any kind aimed at linking employee performance to strategically relevant employee capabilities and behaviors such as greeting guests in a friendly manners or providing expeditious check in and check outs. She and her team thus turned to the job of deciding what sort of incentive based reward system to install. Based on their analysis, Lisa Cruz and the CFO concluded that by any metric, their company incentive plan had to be changed. The percentage of the workforce whose merit increase or incentive pay was tied to performance was effectively zero, because manager awarded merit pay accros the board.
Essay about Hrm Hotel Paris Case
HR manager Lisa Cruz had to form some functional policies and activities that support this competitive strategy, by choosing the required employee behaviors and competencies. She knew that employee selection had to play a central role in her plans. Producing satisfied customers required activities like inbound logistics activities, outbound logistic activities, marketing and sales activities, service activities and sales activities etc. The HR manager identified human resource activities to produce high-quality front-desk customer service by improving employee morale.
The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability. HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy by eliciting the required employee behaviors and competencies. As a longtime HR professional, Lisa Cruz was well aware of the importance of effective employee recruitment. She was therefore disappointed to discover that the Hotel Paris was paying virtually no attention to the job of recruiting prospective employees. Individual hotel managers slapped together help wanted ads when they had positions to fill, and no one in the chain had any measurable idea of how many recruits these ads were producing, or which recruiting approaches worked the best or worked at all.